IDS Next marks 25 years with ITC Hotels

IDS Next says its partnership with ITC Hotels has crossed 25 years, highlighting how hotel technology has become central to operations as the industry shifts toward cloud and AI. The milestone underscores IDS Next’s role in supporting large hospitality groups as they scale and modernize.

Why it matters: - The long-running relationship shows how hospitality operators now rely on technology partners for core workflows, not just back-office support. - IDS Next says the partnership reflects its ability to scale with hotel groups as operations become more complex and more digital. - The milestone comes as hotels face changing guest expectations, cloud adoption and AI-driven modernization.

What happened: - IDS Next celebrated more than 25 years of association with ITC Hotels. - The company said the partnership has supported ITC Hotels’ growing operations across multiple stages of expansion. - Amandeep Singh Sarna, Chief Digital and Information Officer of ITC Hotels, said IDS Next has reliably supported hotel operations for over 25 years. - Sarna said IDS Next understands hospitality workflows and has adapted to the evolving scale and complexity of ITC Hotels’ business.

The details: - IDS Next provides hospitality technology for independent hotels, multi-property groups and large chains. - The company’s cloud-native, AI-enabled platform connects multiple hospitality functions through a unified data layer. - IDS Next says its ERP supports front-office and back-office operations, and now extends to wellness, sales and catering. - The platform is designed to improve visibility and control across properties through standardization, centralized oversight, multi-property management and data-driven decision-making. - IDS Next says the system remains flexible enough to address the needs of individual properties. - Binu Mathews, Chief Executive Officer of IDS Next, said long-term partnerships depend on trust, adaptability and shared understanding of business change. - Mathews said IDS Next’s focus is to help hospitality businesses operate smarter, scale confidently and prepare for what comes next.

Between the lines: - The announcement positions IDS Next less as a software vendor and more as a long-term operating partner for hotel groups. - The focus on cloud, AI and unified data suggests the company is aiming at the industry shift toward centralized, real-time management. - The ITC Hotels relationship gives IDS Next a high-profile example of retention and product fit in a competitive hospitality tech market.

What's next: - IDS Next says hospitality technology will keep evolving as the industry enters its next phase of digital transformation. - The company is likely to continue emphasizing products that help hotel groups standardize operations while keeping site-level flexibility. - The partnership with ITC Hotels appears set to continue as ITC Hotels modernizes its technology landscape.

The bottom line: - A 25-year customer relationship is now part of IDS Next’s proof point: hospitality tech wins when it scales with the business, not just the software stack.